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Message: <blockquote data-quote="INW-Iron-Steel" data-source="post: 21934" data-attributes="member: 11733">Just as the title says, this is going to be a rant. I need to get this off my chest. I ordered some parts last week from RA and paid extra for 2-day guaranteed shipping so they would be here when I finished my weekend shifts on Monday. Within a day box went from Colorado to Iowa, and then circled around in Iowa for three days. It is now in KC, Missouri with a "Shipping exception" and "Label can't be read" message. From past experience, this means they exploded my box and probably sent parts all over the warehouse. Box was supposed to be here "guaranteed" by Monday night. It is now Tuesday morning and delivery is expected to be Wednesday now. That probably won't happen. The box has a GM Genuine EGR and a MAP sensor for the Suburban, which decided to start running like dog **** last week, and some other miscellaneous items. The real kicker here is I ordered some other parts from Summit on Friday after making the RA purchase. These were sent standard shipping via UPS and are going to be here today (earlier than expected). So, I paid extra to get slower shipping from a closer hub... NICE!I have little recourse and cannot get an actual human on the phone. Local parts stores don't have the quality GM stuff in stock, just their house brand garbage. This has absolutely killed my productivity for the day. I have a lot of stuff that needs to get done, but I kind of needed to address the Suburban first.I may be done ordering from RA. I have ordered a ton of parts from them in the last few years, but genuinely dislike that I cannot speak to an actual person if I have an issue (this is also why their prices can be so cheap). For me, I am at the point I'd rather pay a little extra to get decent customer service. And no, I am not talking about getting gouged by the local chain stores, I could have ordered the EGR and MAP from Summit with the other parts for about $15 dollars more each, before RA discount and shipping. Next time...Rant over.</blockquote>